Support
We’re here to help.
Write to us and a real person will answer — usually within a couple of days.
E‑mail support
Common questions
How do I restore my Lifetime purchase?
Open Settings → Subscription → Restore purchases and sign in with the same Apple Account you bought with. Original lifetime‑purchase owners keep premium for life; the restore brings it back on any device. If it does not appear, e‑mail us with the Apple receipt and we will sort it out.
How do I download the Mushaf and audio for offline use?
Everything you need to read is on‑device from the start. For audio, open Listen → the reciter → Download, or use Settings → Downloads to fetch a reciter, a translation or a tafsīr pack. Once a pack is downloaded it works with no connection at all.
How do I turn analytics off — or check they are off?
They are off unless you turned them on. Open Settings → Privacy and make sure Anonymous usage analytics is switched off. With it off, the app sends nothing.
How do I change the reciter or the translation?
Reciter: Listen → Reciters, or tap the reciter name in the player. Translation and tafsīr: Settings → Reading → Translation, where you can pick from 20+ languages and enable word‑by‑word meaning in 10.
Something is wrong — how do I report it?
E‑mail contact@al-quran-al-kareem.com with your iPhone model, iOS version and the app version from Settings → About. A screenshot and the surah/page number help us reproduce it quickly.
Before you write
Including your iPhone model, iOS version and app version (Settings → About) usually turns two e‑mails into one.
For data and privacy questions, see the Privacy Policy — or write to the same address.